Refund policy
Last updated: September 10, 2026
1. Legal right of withdrawal
As a consumer in the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving the product, with no need to justify the reason, in accordance with consumer protection regulations.
2. Our extended policy: 30 days
At Shadowscan we extend that legal period: you have 30 calendar days from receiving your order to request a return.
3. Conditions for returning a product
- The product must be unused, in its original condition and packaging.
- It must retain all included accessories and documentation.
- It must be accompanied by the order number or proof of purchase.
4. How to request a return
Write to us at soporte@shadowscan.net with your order number and the reason for the return. We'll confirm the process and shipping instructions within a maximum of 48 business hours.
5. Refunds
Once we receive and inspect the returned product, we process the refund within 5-10 business days, using the same payment method you used for the purchase.
6. Return shipping costs
Within the 30-day period and provided the above conditions are met, return shipping is the customer's responsibility. We'll provide the return address when you request it.
7. Defective or damaged products
If your product arrives defective or damaged, contact us as soon as possible with photos of the issue: we'll send you a new one or refund you in full, at no cost to you and with no need to return the original product.
8. Exchanges
If you want to exchange a product for another one (different size, color, or model, where applicable), arrange a return and place a new order; that way you get the right product as soon as possible.
9. Contact
For any questions about returns or refunds, write to us at soporte@shadowscan.net or call us at +34 640 90 38 23 (Monday to Friday, 9am-6pm).