Shipping policy

Last updated: August 30, 2026

1. Shipping times

We process and prepare your order within 1-2 business days. Transit time to delivery is 7 to 15 business days for Spain from when shipping is confirmed; for the rest of the world, between 7 and 12 business days depending on destination. These are estimated times: during high-demand periods (sales, Christmas) or due to carrier issues, they may extend by a few days.

2. Shipping zone

We ship anywhere in the world. For some destinations outside the European Union, your order may be subject to customs duties, import taxes, or clearance procedures specific to your country, which are outside our control and, if applicable, are the buyer's responsibility. If you have questions about shipping to your country, write to us before buying and we'll confirm it for you.

3. Shipping costs

Shipping cost is calculated and shown at checkout before you confirm your order, based on the product and destination.

4. Order tracking

As soon as your order leaves our warehouse, you'll receive an email with the tracking number so you can check the delivery status at any time.

5. Delays

Since we work with international suppliers and carriers, there may occasionally be delays due to customs processing or logistics issues beyond our control. If your order exceeds the stated timeframe, write to us and we'll look into it with you right away.

6. Order not received or incomplete

If your order doesn't arrive within the estimated time plus a reasonable margin, or arrives incomplete or damaged, contact us and we'll fix it: reshipment or refund, depending on the case.

7. Contact

For any questions about your shipment, write to us at soporte@shadowscan.net or call us at +34 640 90 38 23 (Monday to Friday, 9am-6pm).